FREQUENTLY ASKED QUESTIONS
A clearer start
to local promotion.
Find practical answers about joining, artwork, placements and advertising. Unconfirmed operational rules are labelled.
How do I join?
Complete the account, business, website, banner and plan steps, then review your application. Live submissions are not connected in this demonstration.
Which websites are eligible?
The exchange is intended for Durham Region websites with a local audience. Websites and destination pages need review. Final policy confirmation required.
What do I need to do for the free option?
Host a network placement on your approved website. The published starting allowance is provisional. Exchange ratio pending administrator confirmation.
Can I buy additional exposure?
The plan comparison shows proposed impression and click packages. Payment and activation are unavailable until a hosted payment provider and commercial terms are confirmed.
What dimensions should I use?
Use either 250 × 250 pixels or 468 × 60 pixels. Live format, file-size and animation rules require confirmation. Flash is not supported.
What happens if my banner needs changes?
Read the review notes, update the artwork or destination, and resubmit. Neither an upload nor a submitted application means approval.
Where does the placement go?
Use the approved placement code in a supported area of your website. Keep it visible and check desktop and mobile layouts. Live code is issued only after the ad service is connected.
What is an impression?
An ad served according to the final ad-server rules. A page visit is not automatically a billable impression. Previewing a banner here does not count.
What is a valid click?
A user interaction accepted after filtering automated or duplicate activity under the approved counting rules. Final policy confirmation required.
What will my reports show?
The member interface has spaces for impressions, clicks, click-through rate and remaining allowance. These show unavailable values until a reporting service supplies verified data.
Are payments being accepted?
No. No card details are collected and no payment can succeed in this demonstration. Final pricing, billing, tax, expiry and refund rules require confirmation.
Can I pause or update a campaign?
The member demonstration lets you edit, pause or archive local sample records. A live account will require secure authentication and administrator review for relevant changes.
How do I appear in the directory?
Submit your business information for review. Only approved information with publication permission will be listed. No unverified advertisers are shown.
How can I get help?
Browse the guides or prepare a message on the Contact page. Message delivery is not connected; the form clearly confirms when a message has not been sent.
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